1. Delivery Time

Domestic (within Egypt): 1–3 business days.

International: Typically 7–21 business days, depending on the destination.

2. Shipping Methods & Tracking
We provide a tracking number for each order. You can track your shipment through the official Egyptian Post website or global tracking platforms such as PKGE.net. For further assistance, you may contact your nearest post office.

3. Customs Restrictions & Prohibited Items
The following items are not allowed: currencies, jewelry, liquids, radioactive materials, and other prohibited goods. Certain items such as medicines, CDs/DVDs, and plants require prior import permits. Gifts or goods valued over EGP 20 require an import license, while lower-value items for personal use do not. Please ensure all invoices, licenses, and certificates are included to facilitate customs clearance.

4. Available Shipping Options
We offer registered mail, EMS (Express Mail Service), Cash on Delivery (COD), and tailored e-commerce solutions via the Egyptian Post.

5. Shipping Costs
Rates depend on weight, destination, and chosen service type. Please refer to the official Egyptian Post website or contact your local post office for exact pricing.

6. Additional Support
Egyptian Post provides mobile applications for financial services, shipment tracking, and the “Baridi” digital service for official correspondence.